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Credit Controller

£25,000 per annum

Harrogate, UK

Full time

Excellent opportunity for a Credit Controller to join our busy, friendly, and growing team. This is a hybrid working role with 1-2 days working from home and working out of our head office in Harrogate.

Weekly contracted hours of work are 37.5 hours; 8.30am to 5pm Monday to Friday.

You will be required to use skills, knowledge, and ability to collect cash in accordance with company policy, assist with processing of sales ledger and credit control data efficiently, contributing to the team providing a quality service to external clients and the internal depot network.· Timely collection of the company’s debtors, to process sales ledger and accounting data efficiently, and to help ensure that external clients and the internal depot network receive a quality service in all respects.

Your day will look like this:

• Uploading invoices and monitoring customer portals.
• Effective resolution of billing queries with both customer and internal depot network to ensure prompt payment of receivables.
• Regular contact by telephone and email to arrange prompt collection of due accounts.
• Utilising customer portals to review and upload invoices where required.
• Dealing promptly with queries raised by the clients. Discussing individual problem debtors with the relevant depot and agreeing appropriate action.
• Escalating to Credit Manager the current status of work and of any problems encountered, and to offer suggestions on how these might be resolved.
• Inputting promised payments and remits onto the cash forecast.
• Assist in production of management reporting as and when required.
• To cover where required day to day maintenance of the sales ledger including: processing new accounts, daily cash posting and allocation, processing credit notes, uplift and sales invoice assurance, credit checking, assessment and monitoring of credit risk for new and existing customers and prompt and accurate account opening.
• General housekeeping duties to keep sales ledgers accurate and tidy.
• Checking and sending of month-end statements.
• Checking in detail all work undertaken so that it is error free and completing work on a timely basis ensuring departmental deadlines are met.
• Assisting in the other work of the credit control department and provide cover as directed by the Credit Manager and as circumstances and time available dictate.
• Attend staff meetings and training as required.
• Visit depots for debtor reviews as required.

How you can help us with your experience:

• 3 years’ experience with particular emphasis on dealing with multiple and complex billing queries (desirable)
• CICM qualification or studying towards.
• Computer literate, and competent user of Microsoft Excel, Word and Outlook.
• Experience with Access Dimensions / Focal Point / aCloud CRM (desirable)
• Excellent written and verbal communication skills.
• Proactive and able to work on own initiative.
• Ability to develop effective relationships.
• Good organisation skills.
• Right to Work in the UK.